47 lines
1.3 KiB
Python
47 lines
1.3 KiB
Python
from dataclasses import dataclass, field
|
|
from datetime import datetime, timezone
|
|
|
|
from app.models import AnalyticsSummary, FeedbackRequest
|
|
|
|
|
|
@dataclass
|
|
class FeedbackEvent:
|
|
message_id: str
|
|
helped: bool
|
|
query: str
|
|
system: str | None
|
|
confidence: float
|
|
created_at: str
|
|
|
|
|
|
class AnalyticsStore:
|
|
def __init__(self) -> None:
|
|
self._events: list[FeedbackEvent] = []
|
|
|
|
def record(self, request: FeedbackRequest) -> FeedbackEvent:
|
|
event = FeedbackEvent(
|
|
message_id=request.message_id,
|
|
helped=request.helped,
|
|
query=request.query,
|
|
system=request.system,
|
|
confidence=request.confidence,
|
|
created_at=datetime.now(timezone.utc).strftime("%Y-%m-%dT%H:%M:%S"),
|
|
)
|
|
self._events.append(event)
|
|
return event
|
|
|
|
def summary(self) -> AnalyticsSummary:
|
|
total = len(self._events)
|
|
helped = sum(1 for e in self._events if e.helped)
|
|
not_helped = total - helped
|
|
deflection = round((helped / total) * 100, 1) if total else 0.0
|
|
return AnalyticsSummary(
|
|
total_feedback=total,
|
|
helped_count=helped,
|
|
not_helped_count=not_helped,
|
|
deflection_rate=deflection,
|
|
)
|
|
|
|
|
|
analytics_store = AnalyticsStore()
|