139 lines
2.9 KiB
Python
139 lines
2.9 KiB
Python
from typing import Literal, Optional
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from pydantic import BaseModel, ConfigDict, Field
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from pydantic.alias_generators import to_camel
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class CamelModel(BaseModel):
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model_config = ConfigDict(
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alias_generator=to_camel,
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populate_by_name=True,
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serialize_by_alias=True,
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)
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class Source(CamelModel):
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title: str
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url: Optional[str] = None
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class ColleagueCase(CamelModel):
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summary: str
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outcome: str
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class TicketDraft(CamelModel):
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title: str
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description: str
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system: str
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priority: str
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class ResponsePackage(CamelModel):
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recommendation: str = ""
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steps: list[str] = Field(default_factory=list)
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sources: list[Source] = Field(default_factory=list)
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colleague_cases: Optional[list[ColleagueCase]] = None
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warning: Optional[str] = None
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why_suggested: Optional[str] = None
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ticket_draft: Optional[TicketDraft] = None
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confidence: float = 0
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system: Optional[str] = None
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class AssistantResult(CamelModel):
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text: str
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package: Optional[ResponsePackage] = None
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is_simple: bool = False
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needs_clarification: bool = False
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create_ticket: bool = False
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class ConversationTurn(CamelModel):
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role: Literal["user", "assistant"]
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text: str
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class ChatRequest(CamelModel):
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message: str
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is_first_message: bool = False
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conversation: list[ConversationTurn] = Field(default_factory=list)
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class FeedbackRequest(CamelModel):
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message_id: str
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helped: bool
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query: str = ""
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system: Optional[str] = None
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confidence: float = 0
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class AnalyticsSummary(CamelModel):
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total_feedback: int
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helped_count: int
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not_helped_count: int
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deflection_rate: float
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class NotificationItem(CamelModel):
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id: str
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title: str
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text: str
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created_at: str
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read: bool = False
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link_tab: Optional[Literal["vitrina", "appeals", "catalog"]] = None
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class UserProfile(CamelModel):
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first_name: str
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patronymic: str
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last_name: str
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position: str
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department: str
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class AppealComment(CamelModel):
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id: str
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author: str
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text: str
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date: str
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is_support: bool
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AppealStatus = Literal["new", "in_progress", "waiting", "resolved", "closed"]
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AppealPriority = Literal["critical", "high", "medium", "low"]
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class Appeal(CamelModel):
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id: str
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number: str
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title: str
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system: str
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status: AppealStatus
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status_label: str
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next_step: str
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priority: AppealPriority
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priority_label: str
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created_at: str
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updated_at: str
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assignee: Optional[str] = None
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description: str
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resolution: Optional[str] = None
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comments: list[AppealComment] = Field(default_factory=list)
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class CreateAppealRequest(CamelModel):
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title: str
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description: str
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system: str
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priority: str = "Средний"
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class ServiceItem(CamelModel):
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id: str
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title: str
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category: str
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system: str
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description: str
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sla: str
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